BoVegas Casino Review: When Lack of Customer Care Is Too Much

BoVegas Casino is an online casino that launched in 2017. It offers a whopping $5,500 welcome bonus to first-time depositors. The site is also currently blacklisted in a credible online casino review website for its use of unethical business practices. The site's average response time to complaints is two days, which is slow, considering communication with clients as an essential aspect of any online casino platform.

Casino Games & Software Providers

Despite the negative feedback, the site continues to operate, offering games solely from software developer, Real Time Gaming (RTG). Those who enjoy playing video slots can choose from a wide selection of titles like Panda Magic slot, Eternal Love slot, and Megaquarium slot.

If you’re looking for games from other software providers, you won’t find any here. However, there are also classic table games like Roulette, Blackjack, and Baccarat, as well as video poker. Unfortunately, there are no live casino options at this online casino.

Deposits & Withdrawals

The online casino has a sufficient amount of deposit options such as Bitcoin, Bank Wire Transfer, Neteller, Mastercard, Visa, EcoPayz, and Skrill. These methods are quite well-known and trusted by many online gamblers, so there won't be any problems cashing into your account. However, when it comes to withdrawals, the options are limited. Players can only cash out funds using Visa, Mastercard, and Bank Wire Transfer.

Another thing that puts this online casino at a disadvantage is the length of time you have to wait to receive your funds. E-wallet, cards and bank transfers take between 7 to 10 days. This length of time is indeed a long wait, especially since other online casinos can offer instant or quick withdrawals.

Countries Supported

Players who live in countries with strict gambling laws may not be allowed to open an account at BoVegas Casino. These countries include, but are not limited to, Costa Rica, Belarus, Ukraine, India, and Poland. Countries not specifically mentioned may also be subject to the same restrictions depending on the gambling restrictions within a specific territory.

Licensing

BoVegas Casino holds a valid online gambling license issued and regulated by the Government of Curacao. This information means that this online casino is a legitimate and legal online casino governed by Curacao laws.

Customer Support

BoVegas Casino customers can contact the site’s customer support via 24/7 live chat, toll-free phone, or email. Players can expect fast, reliable, and efficient customer service at this online casino. However, the same cannot be said when it comes to customer complaints.

Conclusion

There are a few causes for concern regarding this site. They may offer a hefty welcome bonus to new players, but their response time to customer complaints needs lots of improvement. However, if this an aspect you're willing to overlook, this casino seems to offer satisfactory services and outstanding RTG games.

BoVegas Casino

400% up to $4,000

Play now Play now